Patient satisfaction with emergency departments.
نویسندگان
چکیده
منابع مشابه
A Unique Mathematical Framework for Optimizing Patient Satisfaction in Emergency Departments
In healthcare systems, emergency departments (EDs) are the most vital elements, in that they provide critical and immediate healthcare services to the patients 24 hours a day. Patient satisfaction is a crucial concept and a practical tool for evaluating the performance of the EDs. This study presents a unique framework for the performance optimization of an emergency department in a big general...
متن کاملDimensions of Patient Experience and Overall Satisfaction in Emergency Departments
OBJECTIVE To determine the correlation between individual patient experience dimensions and overall patient satisfaction using text-based analysis of subjective comments of patients treated in emergency departments. METHODS Open-ended comments from 331 patients who visited the emergency departments of 4 hospitals were used for coding different dimensions of patient experience. Regression coef...
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Background and purpose: Emergency department is one of the most important and risky areas in the hospital. Adherence to safety standards significantly contributes to increased patient satisfaction and service quality. The aim of this study was to evaluate the patient safety dimensions in emergency departments in educational hospitals affiliated with Mazandaran University of Medical Sciences app...
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BACKGROUND Although walk-in clinics are an increasingly common feature of Ontario's health care system, the quality of care they provide is the subject of continuing debate. In this study we examined differences in patient satisfaction and quality of care for common acute conditions in walk-in clinics, family practices and emergency departments. METHODS For this prospective cohort study, we r...
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INTRODUCTION Methodologically correct assessment of patient satisfaction (PS) plays a crucial role for quality-improvement purposes. Evaluation of Iranian literature on emergency department's PS resulted in an emerging need for developing a new instrument with satisfactory psychometric properties. The present study, aimed to develop and initially validate a scale to measure PS in emergency depa...
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Background: The emergency department (ED) is considered to act as a gate keeper of treatment for patients. Thereby, EDs must achieve customer satisfaction by providing quality services. Patient satisfaction and experiences are important parts of health care quality, but patient expectations are seldom included in quality assessments. Materials and Methods: The objective of this study was to ...
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ورودعنوان ژورنال:
- South African medical journal = Suid-Afrikaanse tydskrif vir geneeskunde
دوره 105 6 شماره
صفحات -
تاریخ انتشار 2015